Purchase Support
ScreenWatch Software Support







Our Support Team is committed to providing the support you need for creating top quality, professional looking presentations. Our flexible support plans are intended for all types of users -- whether you are a novice or an advanced user, a designer or a multimedia professional, a free-lance developer or a corporate enterprise manager.

 

Support Plans
 

Free

Online Training - Streaming Presentations detailing the use of ScreenWatch Producer and related technologies. Go to Training

ScreenWatch User & Support Forum
A resource site for exchanging ideas and techniques. Go to Forum

 

Bronze
 

Incident support program offered in 5 prepurchased incidents. Support provided by e-mail or phone. $595
More details         buy now

 


Silver

 

Annual Support with unlimited support incidents. Scaleable support program. Contact sales@optx.com

 

Gold 		 

Annual Enterprise support plan with unlimited support incidents and direct access to Senior Product Support Engineers. Contact sales@optx.com

 

Single Incident Support 		 

E-mail or phone-based support provided on an as-needed basis.
$150            buy now

 

ScreenWatch Support Policies

Web Support for all Users
All users have free unlimited access to ScreenWatch Online Training and ScreenWatch User and Support Forum. These resources are especially helpful to trial users.
Support Availability Hours
Product Support Engineers are available to Paid Support customers Monday through Friday, 8:00 AM to 6:00 PM, Pacific Time.
Incident Defined

An incident is one issue addressed by a Product Support Engineer via phone or e-mail with follow-up support until issue has been resolved.

Resolution of Issue Defined

An issue is considered resolved when a reasonable solution has been provided for the issue through any of the following outcomes:

  • A reasonable work-around to correct or circumvent the issue has been provided.
  • Determination that the incident is an enhancement request which is then forwarded to ScreenWatch Product Development.
  • The incident is submitted as a bug to ScreenWatch Engineering for review.